Shipping policy

 

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Times

We offer standard and express shipping options at checkout. Delivery times vary depending on your location:

  • Standard Shipping (Australia): 3–8 business days
  • Express Shipping (Australia): 1–3 business days
  • International Shipping: 7–21 business days (varies by destination)

Please note: Delivery times are estimates provided by the carrier and may be affected by delays outside our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

Shipping Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If your parcel is returned to us due to an incorrect address or failure to collect, you may be required to pay a reshipping fee.

Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us. We will work with the carrier to investigate and resolve the issue.
In cases where the carrier confirms the parcel as lost, we will offer a replacement or refund.

International Customs & Duties

International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and vary by country.

30‑Day Money‑Back Guarantee

We want you to love your purchase. If for any reason you are not satisfied, we offer a 30‑day money‑back guarantee from the date your order is delivered.

Eligibility

To qualify for a refund:

  • The item must be in original condition, unused, and with all tags/packaging intact.
  • Proof of purchase is required.
  • Items returned due to a change of mind must be shipped back at the customer’s expense.

How to Request a Return

  1. Contact us at bakeleapparel@protonmail.com within 30 days of receiving your order.
  2. We will provide return instructions and the return address.
  3. Once your return is received and inspected, we will process your refund to your original payment method.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days with photos. We will arrange a replacement or full refund at no cost to you.